tag:blogger.com,1999:blog-6563356373853416484.post524484422689804368..comments2007-11-22T12:18:03.420ZJames Mullanhttp://www.blogger.com/profile/15376048970917333891noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-6563356373853416484.post-45631618488212187002007-11-16T15:42:00.000Z2007-11-16T15:42:00.000ZYOu know I had always suspected that where I have been going wrong all these years, was by just not having enough mirrors around. I think it is additionally important to have a good manicurist on hand (so to speak) to make sure your nails are right too.Scotthttp://www.blogger.com/profile/08909890989164472133noreply@blogger.comtag:blogger.com,1999:blog-6563356373853416484.post-82593955010373256622007-11-15T14:54:00.000Z2007-11-15T14:54:00.000ZI read some of the suggestions (mirrors, smiling) to one of the secretaries, she was in hysterics, and suggested I answer the phone with a fixed grin (while looking in the mirror),and say "Hello, I'm Jennie, your friendly law librarian".<BR/><BR/>And I must try and remember, while hiding under the desk from a rampaging fee earner on a deadline, that people aren't angry with me, they're angry 'in general'....<BR/><BR/>I suppose we must be doing something right in service promotion though, as one of the partners said the other day that he felt like he had his own personal library service, and that it was wonderful...maybe that fixed grin works after all?Jenniehttp://www.blogger.com/profile/18035196994771454451noreply@blogger.com