Social, to Knowledge Management's Rescue?

Two articles recently published on the CMS Wire website have caught my attention because they
mention both Social and Knowledge Management, two of my favourite subjects :-)

In the first article called "Social to Knowledge Management's Rescue" the author looks at how Knowledge Management has been brought back to life by Enterprise Social Networking (ESN's) tools and other social tools. For anyone involved with Knowledge Management you might be thinking that Knowledge Management is alive and kicking and doesn't need bringing back to life. However the author argues that KM initiatives fizzled out in the late 90's and early 2000's because the technologies available at the time could not facilitate the activities individuals within organisations wanted to undertake.

I think this is a fair point and I remember using some of the very early "Web 2.0" and social media tools and thinking that their used could be extended to assist with KM initiatives. The author then looks at how ESN's in particular have assisted KM initiatives since their launch in 2006/2007 and one particular problem which is around how ESN's are often seperate from other Knowledge Management Systems. As the author says in order for ESN's to be used more effectively to capture and share knowledge "social collaboration functionality needs to be embedded into business processes and the major business applications that support them"

The author then asks whether enterprise social collaboration platforms can help push KM? Fortunately he has an answer, however it depends on your definition of KM, From the article

I believe “social” has a very important part to play in information capture and information sharing. Social collaboration platforms democratize content creation and information sharing, in smaller “bite size” chunks
So there you have it, social tools have the potential to resurrect Knowledge Management...that is of course if you think it has died!

The next article is by the same author and is called "Social collaboration meditated Knowledge Management" In this article the author backs-up the argument in his previous article by mapping it to a popular KM model called "SECI" This is a model, which helps explain how Knowledge is created, capture and managed effectively by organisations. In the article the author looks at how social collaboration tools can be used to facilitate the capture of tacit and explicit knowledge.

I've not come across the SECI model before so some aspects of the article were a bit heavy going, but the author very clearly argues the case for social and collaborative tools having a big role in the creation, capture and management of both tacit and explicit knowledge. If you are interested in any of these topics then this article is well worth reading.

Intranet Resources - October 2015

I can't believe how quickly this year is passing us all by, I'll soon be putting up Christmas decorations
and then taking them down again, but before we all start thinking (even more) about Christmas, it's time for a round-up of some of the intranet resources I have seen recently.

The first is a review of the Intranet Now conference by Sam Marshall. Sadly I wasn't able to attend this conference as I was attending the Making Social Collaboration work conference in the same week. However from what I have read and heard the conference was a great success and this review certainly seems to support this. Although I do feel the same in relation to the quick talks, in that sometimes it can be hard to take in what someone is saying very quickly, which is why I prefer longer talks in order to understand and appreciate more of what the presenter is saying.

The next item is from the Thoughtfarmer blog and looks at how you could increase intranet adoption by using a scavenger hunt. The blog looks at a case study of an organisation in New York who encouraged their employees to explore their new intranet through a scavenger hunt. This seems like a very practical way of letting users explore a new intranet, especially if there is a prize or reward on offer for completing the scavenger hunt.

The 3rd blog post from October is a post called "Intranets in a digital workplace and cloud era" in it the author looks at how nowadays it is impossible to ignore the wider concepts of the Digital Workplace and solutions provided within the cloud. There are a number of reasons why cloud solutions in particular are so popular and the author outlines some of these reasons;

  • regular flow of new features and improvements
  • improved user experience developed through constant user testing
  • reduced costs for the maintenance of servers
  • connected environment that can be accessed anytime, anywhere and with any devices
  • After taking a close look at some of the benefits and of course issues with cloud solutions, the author takes a look at how intranets will fit into the broad concept of the Digital Workplace and asks the following question;
    should we, Intranet managers, size this opportunity to lead the development of our Digital Workplace? But do we have the right skills for doing this? 
    Last but by no means least we have a very interesting article from the Intranet Connections Blog which asks "Does the way you present content affect intranet usability?" The answer is of course it does and the author provides some tips and tricks on how to present intranet content effectively. This article is well worth a quick read.

    That's it for this month, when I write my next Intranet Resources we will all be thinking about Turkey and sprouts!