The Running Librarian

This is the title of an excellent PowerPoint presentation from James Robertson in which he looks at how Intranets need to move beyond "useful" to become "essential" how Intranets should be supporting the generation and collation of both explicit and tacit knowledge and how they should become "smart" that is they deliver content/knowledge when people need it, not expecting people to have to search through massive content repositories.

There is a bonus video clip on the Column Two website in which James discusses some of the more contentious points he makes in his presentation.