How new technologies can help KM

This is the title of an excellent presentation from James Robertson (embedded below) which looks at how new technologies can help with the creation and sharing of knowledge in organisations. James makes some interesting points in his notes accompanying the presentation which I think are important if you're considering a project which involves a "new technology"

For me the most important points are:

  • Don't pilot new technologies without a clear objective and strategy

  • Start by identifying the business needs, not the tools