Social Media and the workplace

The folks at Commoncraft have done it again with another excellent video. In their latest video they look at how the world of external company communications has changed thanks to social media.

Key points include:

  • Companies need to think of new ways to understand and react to what is being said "socially"
  • How companies can confront a "social" crisis
  • The role of policies and guidelines
  • How companies can add value and build trust using Social Media

[Photo credit Martin Diller from FlickR]